Privacy Policy

Last updated: 17 September 2026

FIRAFICAL (PTY) LTD ("FIRAFICAL," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (firafical.co.za) or engage us for Web Design or Graphic Design services. It is prepared in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa. By using our website or services, you consent to the practices described in this policy.

1. Who We Are

FIRAFICAL (PTY) LTD is a South African design business offering Web Design and Graphic Design services. For any privacy-related queries, you can contact us using the details in Section 10.

2. Information We Collect

We may collect the following categories of personal information:

Information you give us directly:

  • Name and surname

  • Email address and phone number

  • Business name and address

  • Project briefs, brand materials, logos, images, and content you supply for your project

  • Payment and billing details (processed via PayPal and Paystack — see Section 5)

  • Any information you include in messages, emails, or forms on our site

Information collected automatically:

  • IP address, browser type, and device information

  • Pages visited, time spent on site, and referring URLs

  • Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use your personal information to:

  • Communicate with you about enquiries, quotes, and projects

  • Design, develop, and deliver Web Design and Graphic Design services

  • Process payments and issue invoices

  • Send project updates, drafts, and requests for feedback

  • Improve our website and service offering

  • Comply with legal and accounting obligations

  • With your consent, showcase completed work in our portfolio or marketing materials

We do not sell your personal information to third parties.

4. Legal Basis for Processing

Under POPIA, we process your information on the following bases:

  • Consent — where you've agreed (e.g. portfolio use, marketing communications)

  • Contractual necessity — to deliver the services you've engaged us for

  • Legitimate interest — to run and improve our business

  • Legal obligation — for tax, invoicing, and record-keeping requirements

5. Payment Processing

Payments are currently processed securely through PayPal and Paystack, third-party payment gateways. FIRAFICAL does not store your full card or banking details — these are handled directly by PayPal and Paystack in accordance with their own privacy and security policies. We recommend reviewing their respective privacy policies for details on how they process payment data. FIRAFICAL may introduce additional or alternative payment gateways (such as PayFast) in future; this policy will be updated accordingly when that happens.

Our standard payment structure is 50% deposit upfront before work begins, with the remaining 50% due before final files are released (see our Terms and Conditions for full detail).

6. Cookies

Our website may use cookies and similar technologies to:

  • Remember your preferences

  • Understand how visitors use our site

  • Improve site performance

You can disable cookies through your browser settings, though this may affect site functionality.

7. Sharing Your Information

We may share your information with:

  • Service providers who support our operations (e.g. PayPal and Paystack for payments, hosting providers, email tools)

  • Legal authorities where required by law

  • Professional advisors (e.g. accountants) where necessary for business operations

We do not share your project materials, briefs, or personal information with unrelated third parties without your consent.

8. Data Retention

We retain personal information for as long as necessary to:

  • Deliver the services you've engaged us for

  • Meet legal, tax, and accounting requirements (typically 5 years for financial records under South African law)

  • Resolve disputes and enforce our agreements

Completed project files and briefs may be retained for portfolio and reference purposes unless you request otherwise.

9. Your Rights

Under POPIA, you have the right to:

  • Request access to the personal information we hold about you

  • Request correction or deletion of inaccurate or outdated information

  • Object to processing of your information for direct marketing

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

To exercise any of these rights, contact us using the details below.

10. Contact Us

For questions about this Privacy Policy or how your information is handled, contact:

FIRAFICAL (PTY) LTD Email: studio@firafical.co.za Phone: 081 826 8491 Website: firafical.co.za

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.